Deaf, Hard-of-Hearing and Speech Impaired (DHHSI) Community

Text with 9-1-1

Text with 9-1-1 (T9-1-1) is a specialized texting service available for people who are Deaf, Deaf-Blind, Hard-of-Hearing or Speech Impaired (DHHSI) that allows registered users to communicate with 9-1-1 call-takers via text. To register visit www.textwith911.ca. Watch this step-by-step video in American Sign Language to learn how the service works and what to expect if you need to contact 9-1-1.

Text with 9-1-1 (T9-1-1) works differently than regular texting and there are very important things DHHSI persons need to know in order to use this special text service:

  • You must pre-register your cellphone with your cellphone company (e.g. TELUS, Rogers, Bell). Visit this website to register: www.textwith911.ca
  • You must have a cellphone that can make voice calls and send/receive texts. If you are not sure if your cellphone can do both, check with your cellphone company (e.g. TELUS, Rogers, Bell).
  • Call from an area where T9-1-1 is available. Visit this website for a full list of communities where the service is available: www.textwith911.ca
  • In an emergency, you must first dial 9-1-1 like any other caller to establish a voice connection – this is the only way a text session can start. Do not start texting until you get a text from the 9-1-1 operator.

It is important that DHHSI persons register their cellphone for T9-1-1 and learn how the service works. Visit www.textwith911.ca to register your cellphone and learn more.

E-Comm also has a variety of education materials to help DHHSI persons and their families understand how T9-1-1 works, including a T9-1-1 diagram and special presentation that outlines the areas where T9-1-1 is available, details on how to register, how the service works and what to expect if you need to contact 9-1-1.

Scroll to the bottom of this page to view the Text with 9-1-1 diagram or click here.

 

Text with 9-1-1 service areas in British Columbia in blue

 

Locations where Text with 9-1-1 is available (*E-Comm service area):

Anmore

Belcarra

Bowen Island

Burnaby

Coquitlam

Delta/Tsawwassen/
Ladner

Egmont

Elphinstone

Gibsons

Halfmoon Bay

Langley (City & Township)

Lions Bay

Maple Ridge

New Westminster

North Vancouver (District & City)

Pemberton

Pender Harbour

Pitt Meadows

Port Coquitlam

Port Moody

Richmond

Roberts Creek

Sechelt

Squamish

Surrey

Vancouver

West Howe Sound

West Vancouver

White Rock

Whistler

Furry Creek, Britannia, Porteau, Upper Squamish, Upper Cheakamus, Ring Creek, Pinecrest/Black Tusk Village

Howe Sound Communities of Ocean Point, Strachan Point, Montizambert Wynd, Bowyer Island and
Passage Island

Indian Arm/Pitt Lake Communities (Boulder Island, Carraholly Point, Northern Portion of Indian Arm and West side of Pitt Lake)

Pemberton Meadows, Mt. Currie, D’Arcy Corridor, Whistler-Pemberton Corridor

University of BC, University Endowment Lands, Barnston Island

Northern Vancouver Island: regional districts of Comox Valley, Strathcona, Mt. Waddington, Alberni-Clayoquot and Powell River (excluding Lasqueti Island), in addition to a portion of the Nanaimo Regional District (School District 69).

 

NOTE: Calls to 9-1-1 via TTY (telephone typewriter) units will continue to be accepted

If a DHHSI caller doesn't have a TTY unit or pre-registered cellphone for Text with 9-1-1, the caller should dial 9-1-1 from a landline telephone and not hang up. The line will remain open. If you are calling from your home phone or a business telephone (a phone that plugs directly into a telephone outlet in the wall) the caller's address is displayed on the 9-1-1 operator's screen. This will allow the 9-1-1 operator to send police. For more information on TTY visit: http://deafwellbeing.vch.ca/


Click on the Text with 9-1-1 diagram below to learn more about Text with 9-1-1.


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