Our service level (SL) target is to answer 95 per cent of 9-1-1 calls in five seconds or less. E-Comm answers 9-1-1 calls for 25 regional districts across B.C.
E-Comm is responsible for 99 per cent of the province’s 9-1-1 call volume. In 2024, E-Comm’s provincial 9-1-1 call volume was 2,049,856 calls. Of the 9-1-1 calls E-Comm directs to emergency services:
- 58 per cent of calls were for police
- 35 per cent of calls were for ambulance
- 7 per cent of calls were for fire