Our service level (SL) target is to answer 95 per cent of 9-1-1 calls in five seconds or less. E-Comm answers 9-1-1 calls for 25 regional districts across B.C.
E-Comm is responsible for 99 per cent of the province’s 9-1-1 call volume. The following charts illustrate call volumes, service levels, and the distribution of calls across Police, Ambulance, and Fire services.