Executive Leadership Team

Oliver Grüter-Andrew joined E-Comm in 2017 as President & CEO, following successful executive leadership positions with the Provincial Health Services Authority (PHSA) and the University of British Columbia.

With over 30 years’ experience in both the public and private sectors, Oliver is a business leader with experience as a consultant and executive, with work history in Europe and across North America. He has worked in a variety of industries including investment banking, utilities, consumer retail, post-secondary education, health care and public safety.

Oliver is a strategic organizational leader who is widely respected for his knowledge of service delivery, governance and technology, but who is admired for his focus on people.  He holds a degree in physics from the University of London and serves on the Board of Blue Shore Financial.

Prior to joining E-Comm 9-1-1 in 2022, Nancy Blair was Chief Transformation Officer at Mountain Equipment Co-op (MEC) where she was responsible for the Information Technology, Ecommerce and Customer Care teams and led an organizational change program to improve financial, customer experience and cultural health of MEC. Her career includes consulting roles at McKinsey & Company and her own strategy consulting firm, as well as the Calgary office leader at Egon Zehnder International.

As Chief Transformation Officer, Nancy orchestrates strategic change within E-Comm 9-1-1. Collaborating with the Executive Team, she is responsible for developing and implementing a comprehensive transformation plan with the objectives of achieving service targets, improving public experience, building a sustainable organization and delivering reasonable, predictable cost-to-serve.

Nancy holds an HBA from the Ivey School of Business at Western University and an MBA from the Kellogg School of Management at Northwestern University.

Li-Jeen Broshko joined E-Comm after serving as the executive responsible for the Governance and Legal portfolio at Simon Fraser University, where she served from 2010 to 2022. Her legal background includes roles as a corporate-commercial litigator at several prominent Vancouver law firms.

In her position as VP of Governance and Legal, Li-Jeen oversees E-Comm’s legal work and is responsible for the governance function supporting our Board of Directors.  She also holds the role of E-Comm’s Corporate Secretary.

Li-Jeen has a law degree from Dalhousie University and a Master of Arts in English from SFU.  In addition, she has an ICD.D governance designation from the Institute of Corporate Directors and a King’s Council designation for distinguished legal service, an honor reserved for only 7% of lawyers practicing in British Columbia.

Greg brings over 25 years of executive experience in human resources and labour relations for various public and private sector organizations, including BC Transit, the Province of B.C., Camosun College and HP.

As the Vice President of People & Culture, Greg is responsible for leading strategies to support E-Comm’s Transition Plan in the key areas of talent management, culture, labour relations and policies and procedures.

In addition to being an active volunteer with the United Way and Make a Wish, Greg has taught at the University of Victoria’s School of Business and the School of Public Administration. Greg is a board member of Our Place Society in Victoria and co-founder of Sunday Sandwiches, a grassroots initiative aimed at feeding the hungry on Sundays when the Cowichan food bank is closed.

Dave Cunningham has three decades of experience in communications, public affairs and government relations. Some of his past leadership roles include: Chief Communications Officer for the Provincial Health Services Authority of BC; national VP of Government Relations for TELUS; and Deputy Chief of Staff and Director of Communications to the Premier of BC.

Dave joined E-Comm as the VP of Communications and Public Affairs in 2022, where he oversees E-Comm’s internal and external communications to employees, partner agencies, stakeholders and the public.

Dave serves as vice-chair of the Salvation Army's Vancouver Advisory Board and previously served as board director for the VSO, Greater Vancouver Board of Trade and the TELUS Vancouver Community Board.

Tony Gilligan serves as the Vice-President of Technology Services at E-Comm 9-1-1, where he applies over 30 years of leadership experience across technology and operations. Before joining E-Comm, Tony held the role of Chief Technology Officer at the Provincial Health Services Authority, where he demonstrated a commitment to innovation and operational excellence. His expertise spans a broad range of areas including product development, data and analytics, infrastructure, technology transformation, and application development.

In his role at E-Comm 9-1-1, Tony is responsible for guiding the organization's technology strategy and overseeing its implementation, including the critical implementation of Next Generation 9-1-1 systems. His work is essential in enhancing the technological capabilities of E-Comm, ensuring the delivery of efficient and reliable emergency communication services, and technologies required to enable the E-Comm transformation program.

Tony is focused on advancing E-Comm's technology role and is passionate about leveraging technology to create better outcomes for E-Comm, partner agencies, their members, and the people of British Columbia.

Al Horsman brings extensive executive experience as a CAO and CFO in the municipal sector, including the City of Guelph, Sault Ste. Marie, City of Toronto, and Maple Ridge, B.C. He has a notable track record overseeing emergency services at municipal, provincial, and federal levels.

His roles prior to joining E-Comm in 2022 include senior executive positions with the Province of Ontario, where he served as Vice President Project Development at Infrastructure Ontario, procuring large legacy infrastructure projects.

Al's strong interest in public safety aligns with his present focus on supporting the successful implementation of Next Generation 911 at E-Comm 9-1-1. As the VP of Finance and CFO for E-Comm, Al oversees E-Comm’s financial reporting, working closely with E-Comms board of directors.

With over a decade of progressive leadership in data, analytics and modern technology, Ladan Irannejad’s career has spanned from software development, business intelligence architecture to executive leadership.

Ladan joined E-Comm in 2023 after serving as Director, Data Analytics, DevOps & Infrastructure for Providence Healthcare, where she was accountable for the development of enterprise-wide data strategies, and the overall responsibility for modern software platforms, and the analytics capabilities of the organization.

In her current role, Ladan is responsible for championing a data-driven culture and cross-functional collaboration, ensuring that insights derived from data are integrated into diverse areas of the business and utilized for improvement, planning, and decision-making and in achieving outcomes consistent with the business transformation plan and overall strategic direction of E-Comm.

Ladan received her BA in English Language Translation from Azad University in Tehran in 1996, and her Postgraduate Diploma in Computer Science from the Simon Fraser University in 2001.

Prior to joining E-Comm in 2019, Tracy Lim worked at TELUS for 23 years where she held senior positions in Business Strategy Development, Marketing and Operations. During her work with TELUS, Tracy led large frontline teams in various contact centres and was part of TELUS bargaining committee that negotiated a contract for over 10,000 employees.

Tracy brings extensive experience in strategic planning, process improvement and change management to her current role as Executive Director, Operations Transformation and Enablement. In this role she champions transformation initiatives to help streamline and improve E-Comm’s operations. She values high team engagement, and coaching and mentoring opportunities for staff.

A graduate from Simon Fraser University, Tracy has both a Bachelor of Applied Science and a Post-Graduate Diploma in Business Administration.

Stephen Thatcher joined E-Comm in 2021, following a 29-year career with the Royal Canadian Mounted Police, most recently serving as Assistant Commissioner in charge of front-line policing for two million citizens in the Lower Mainland.

Stephen has developed and presented training internationally on a variety of policing, law and technology topics to government and private organizations.

As VP of Operations, Stephen oversees E-Comm’s Emergency Communications Centres, and works alongside partner agencies and stakeholders to advance numerous public safety initiatives.

Stephen has a Bachelor of Arts degree from the University of Toronto, a Bachelor of Law degree from the University of British Columbia and is a member of the Law Society of British Columbia. He is a Member of the Order of Merit of the Police Forces and is a recipient of a Meritorious Service Award from the Province of British Columbia.

Darcy Wilson began his career as a Paramedic with BC Ambulance Service and trained as an Advance Cardiac Life Support Paramedic with the Los Angeles City Fire Department. He later transitioned into numerous telecommunications roles with BC Ambulance including as a call taker, dispatcher and supervisor.

Darcy served as E-Comm’s Operations Manager for four years before going on to manage the City of Vancouver's new 3-1-1 Contact Centre, laying the foundation for the team before the 2010 Olympic games. He took on Director positions with the City of Vancouver, overseeing digital integration and client services.

Darcy rejoined E-Comm in 2023 as Executive Director, Emergency Communication Centres (ECCs), where he works with the Operations and Facilities teams, to oversee E-Comm’s busy ECCs, numerous buildings and radio sites.