9-1-1 call statistics

Total number of 9-1-1 calls & monthly service level (SL)

Target SL: 95% (percentage of calls answered in five seconds or less). Total number of 9-1-1 calls are for Metro Vancouver and 24 other regional districts and communities spanning from Vancouver Island to Alberta and from the U.S. borders to north of Prince George.

For non-emergency contact numbers for these areas click here. For Text with 9-1-1 call statistics click here.

Year # Calls / Monthly SL Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total Calls / Yearly SL
2017 # Calls 109,235                       109,235
Monthly SL 98%                       98%
2016 # Calls 103,345 99,332 109,554 111,207 119,106 116,108 127,586 128,542 113,679 113,980 108,199 117,778 1,368,416
Monthly SL 98% 98% 98% 99% 98% 98% 97% 97% 98% 97% 97% 98% 98%
2015 # Calls 96,827 85,801 95,226 93,967 106,096 118,712 119,265 122,470 100,172 101,601 99,519 106,864 1,246,520
Monthly SL 98% 98% 97% 98% 97% 96% 97% 97% 99% 99% 97% 98% 98%
2014 # Calls 68,319 61,819 68,277 67,381 75,165 73,493 83,278 84,735 78,113 82,412 88,453 101,036 932,481
Monthly SL 98% 97% 96% 96% 96% 96% 97% 97% 98% 98% 98% 98% 97%
2013 # Calls 66,493 61,408 67,555 65,681 73,028 76,403 82,806 80,994 75,858 71,981 67,652 71,835 861,694
Monthly SL 99% 99% 98% 98% 97% 98% 97% 98% 98% 98% 97% 98% 98%
2012 # Calls 74,103 70,125 74,508 73,811 79,101 77,661 80,627 82,512 80,393 76,252 70,692 71,786 911,571
Monthly SL 98% 98% 98% 98% 97% 98% 99% 98% 98% 97% 98% 98% 98%
2011 # Calls 74,338 67,714 74,661 75,902 79,774 84,001 85,324 84,060 82,490 80,241 75,192 77,494 941,191
Monthly SL 96% 97% 97% 96% 96% 96% 97% 97% 96% 96% 97% 98% 97%

NOTE: 9-1-1 call volumes are generated through a TELUS database. Increases to call volume in 2014 and 2015 are a result of
E-Comm's expanded service areas.

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