For further information on E-Comm, please contact:
604-215-4956 (Monday-Friday business hours)
Media enquiries can also be submitted via this website through the contact us page.
E-Comm is in operation 24-hours a day, seven days a week. Our administration hours are Monday-Friday 8:00am - 4:30pm. Contact our receptionist at 604-215-5000.
Latest news releases
Thursday December 28, 2017
Vancouver, B.C.—Calling 9-1-1 to complain that a nail salon won’t change your nail polish colour is a call that doesn’t belong on
9-1-1, says E-Comm as it releases its top 10 nuisance calls list for 2017.
Thursday November 30, 2017
Vancouver, B.C.—One in five 9-1-1 calls for police isn’t an emergency, according to estimates by E-Comm, B.C.’s largest emergency communications centre.
Tuesday November 21, 2017
COQUITLAM, BC, Nov. 21, 2017 – Coquitlam Fire/Rescue’s (CFR) dispatch services moved to E-Comm on Nov. 21, ensuring the community will continue to receive high quality 9-1-1 services as call volumes rise in the future.
Tuesday September 19, 2017
Vancouver, B.C.—Today at 7:33 a.m. the Abbotsford Police Department (APD) successfully transitioned its 9-1-1 and police call-taking services to E-Comm, British Columbia’s largest emergency communications centre. Dispatch followed at 7:56 a.m. Abbotsford is the first municipal police department outside Metro Vancouver to join E-Comm, and is its 18th police dispatch partner.
Wednesday August 16, 2017
Vancouver, B.C.—The Board of Directors of E-Comm, British Columbia’s largest emergency communications centre, today announced the appointment of Oliver Grüter-Andrew as its new President and Chief Executive Officer effective September 18, 2017. The selection comes after a five-month nationwide search to find the right candidate to lead E-Comm and the critical emergency communications services and infrastructure it provides, into the future.
Thursday June 22, 2017
Vancouver, B.C.—E-Comm, Emergency Communications for British Columbia Incorporated, is pleased to announce its 2017-2018 board of directors
Monday May 29, 2017
Chilliwack, B.C.—Getting emergency services in the Fraser Valley just became a lot easier for those who are Deaf, Hard of
Hearing, or Speech Impaired (DHHSI).
Thursday May 18, 2017
Vancouver, B.C.—Today three of the Lower Mainland’s RCMP detachments successfully transitioned to a new best-in-class radio network.
Wednesday May 17, 2017
Peace River’s 9-1-1 call-answer service
successfully transferred to E-Comm
Vancouver, B.C.—Today at 7:21 a.m. E-Comm officially became the first point of contact for 9-1-1 callers in the Peace River Regional District.
Friday May 5, 2017
PRRD 9-1-1 call-answer service transitioning to E-Comm
Dawson Creek, B.C.—Commencing May 17th 2017, emergency 9-1-1 calls from the Peace River Regional District will be answered by E-Comm, the Emergency Communications Centre located in Vancouver.
Tuesday April 25, 2017
New radio system provides firefighters with enhanced coverage, audio clarity and security
Vancouver, B.C.—Today Port Moody Fire-Rescue became the first fire department to transition to the E-Comm “next generation” radio system.
Tuesday April 11, 2017
New radio system to provide West Vancouver police officers with enhanced coverage, audio clarity and security
West Vancouver, B.C.—A brief broadcast from West Vancouver Police Headquarters this morning signalled a significant step forward in emergency communications on the North Shore.
Wednesday April 5, 2017
New radio system to provide first responders with enhanced coverage, audio clarity and security
Vancouver, B.C.— Today marked a historic moment for the Lower Mainland’s emergency service community as the first of 32 public-safety agencies transitioned to a new best-in-class radio system.
Monday February 27, 2017
New consolidated 9-1-1/police dispatch centre to enhance public safety
VICTORIA – In an effort to enhance 9-1-1 call-answer and police dispatch services on Southern Vancouver Island, police agencies in Greater Victoria and the Capital Regional District (CRD) will join forces and operate out of a new shared state-of-the-art post-disaster facility.
News release archives