Media Information

For further information on E-Comm, please contact:

Corporate Communications
604-215-4956 (Monday-Friday business hours)

Media enquiries can also be submitted via this website through the contact us page.

E-Comm is in operation 24-hours a day, seven days a week. Our administration hours are Monday-Friday 8:00am - 4:30pm. Contact our receptionist at 604-215-5000.

Latest news releases


Tuesday February 13, 2018

Port Coquitlam Fire & Emergency Services joins E-Comm Wide-Area Radio Network

Port Coquitlam, B.C.— Port Coquitlam Fire & Emergency Services is now communicating on the E-Comm Wide-Area Radio Network. The move means all three fire departments in the Tri-Cities are operating on the same radio system for the first time, allowing them to communicate more effectively.


Thursday December 28, 2017

Complaining about getting the wrong nail polish colour is E-Comm’s 2017 top reason to not call 9-1-1

Vancouver, B.C.—Calling 9-1-1 to complain that a nail salon won’t change your nail polish colour is a call that doesn’t belong on
9-1-1, says E-Comm as it releases its top 10 nuisance calls list for 2017.


Thursday November 30, 2017

Don't let non-emergencies compete with real ones

Vancouver, B.C.—One in five 9-1-1 calls for police isn’t an emergency, according to estimates by E-Comm, B.C.’s largest emergency communications centre.


Tuesday November 21, 2017

Coquitlam Fire/Rescue dispatch moves to E-Comm

COQUITLAM, BC, Nov. 21, 2017 – Coquitlam Fire/Rescue’s (CFR) dispatch services moved to E-Comm on Nov. 21, ensuring the community will continue to receive high quality 9-1-1 services as call volumes rise in the future.


Tuesday September 19, 2017

Abbotsford police calls now dispatched by E-Comm

Vancouver, B.C.—Today at 7:33 a.m. the Abbotsford Police Department (APD) successfully transitioned its 9-1-1 and police call-taking services to E-Comm, British Columbia’s largest emergency communications centre. Dispatch followed at 7:56 a.m. Abbotsford is the first municipal police department outside Metro Vancouver to join E-Comm, and is its 18th police dispatch partner.


Wednesday August 16, 2017

B.C.’s largest emergency communication centre announces new CEO

Vancouver, B.C.—The Board of Directors of E-Comm, British Columbia’s largest emergency communications centre, today announced the appointment of Oliver Grüter-Andrew as its new President and Chief Executive Officer effective September 18, 2017. The selection comes after a five-month nationwide search to find the right candidate to lead E-Comm and the critical emergency communications services and infrastructure it provides, into the future.


Thursday June 22, 2017

E-Comm announces 2017-2018 Board of Directors

Vancouver, B.C.—E-Comm, Emergency Communications for British Columbia Incorporated, is pleased to announce its 2017-2018 board of directors

Monday May 29, 2017

Text with 9-1-1 now available for Deaf, Hard of Hearing and Speech-Impaired

Chilliwack, B.C.—Getting emergency services in the Fraser Valley just became a lot easier for those who are Deaf, Hard of

Hearing, or Speech Impaired (DHHSI).

Thursday May 18, 2017

New radio system to provide RCMP officers with enhanced coverage, audio clarity and security

Vancouver, B.C.—Today three of the Lower Mainland’s RCMP detachments successfully transitioned to a new best-in-class radio network.


Wednesday May 17, 2017

Peace River’s 9-1-1 call-answer service successfully transferred to E-Comm
Vancouver, B.C.—Today at 7:21 a.m. E-Comm officially became the first point of contact for 9-1-1 callers in the Peace River Regional District.


Friday May 5, 2017
PRRD 9-1-1 call-answer service transitioning to E-Comm
Dawson Creek, B.C.—Commencing May 17th 2017, emergency 9-1-1 calls from the Peace River Regional District will be answered by E-Comm, the Emergency Communications Centre located in Vancouver.


Tuesday April 25, 2017
New radio system provides firefighters with enhanced coverage, audio clarity and security
Vancouver, B.C.—Today Port Moody Fire-Rescue became the first fire department to transition to the E-Comm “next generation” radio system.


Tuesday April 11, 2017
New radio system to provide West Vancouver police officers with enhanced coverage, audio clarity and security
West Vancouver, B.C.—A brief broadcast from West Vancouver Police Headquarters this morning signalled a significant step forward in emergency communications on the North Shore.


Wednesday April 5, 2017
New radio system to provide first responders with enhanced coverage, audio clarity and security
Vancouver, B.C.— Today marked a historic moment for the Lower Mainland’s emergency service community as the first of 32 public-safety agencies transitioned to a new best-in-class radio system.


Monday February 27, 2017
New consolidated 9-1-1/police dispatch centre to enhance public safety
VICTORIA – In an effort to enhance 9-1-1 call-answer and police dispatch services on Southern Vancouver Island, police agencies in Greater Victoria and the Capital Regional District (CRD) will join forces and operate out of a new shared state-of-the-art post-disaster facility.


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