Key Initiatives

Ensure staffing across all portfolios supports our partners’ evolving needs, safeguards quality, and supports employees in their work experience. Enhance business/operational processes, including automation and business continuity, to maximize effectiveness and meet project timelines.

Improve the end-to-end process of recruiting, training, career development and employee retention. Strengthen the culture, wellness and mental health of our workforce.

Open and develop the Vancouver Island Operating Centre. Establish a second operating centre in the Lower Mainland to enhance overall operational resilience, including during a disaster.

Continue collaboration with current partners to develop and enhance the quality of our services. Cultivate new relationships and partnerships to expand the reach, scope and evolution of our services, and to ensure strong and trusting connections within the communities we serve.

Establish a function and team dedicated to the identification, evaluation and potential adoption of innovative ideas in emergency response and information management.

Deploy the technology upgrades associated with Next Generation 9-1-1. Review call-taking and dispatch practices at E-Comm. Provide provincewide thought leadership and change management to ensure a smooth transition to Next Generation 9-1-1.

Work in partnership with PRIMECorp and police and fire agencies to define, evaluate, and implement the next generation of computer-aided dispatch and records management system solutions.

Expand the reach of current E-Comm services across Vancouver Island and Mainland British Columbia. Build on existing service offerings by introducing new and in-demand services that E-Comm is best positioned to deliver.

Ensure adequate funding to deliver long-term sustainable services. Work with stakeholders to refine the use of current funding sources and develop new ones.

Examine the current structure of the E-Comm legal entities in light of changes to the scope, scale and geographic reach of the corporations’ respective mandates. Align governance models to support evolving corporate structures.