With flurries in the forecast for Metro Vancouver, our call takers and dispatchers are gearing up for an increase in demand for emergency services. To help keep 9-1-1 lines open for real emergencies, we encourage everyone to make use of the right resources when possible.
To keep you informed and help ensure emergency services are there for those who need them most, we’ve compiled answers to some common winter safety questions.
1. Who should I call for information regarding snow removal on my street?
If you have questions regarding snow removal, 9-1-1 is not the right place to call. For information on snow removal routes and requirements, contact your local city services.
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What should I do if there’s a power outage in my area?
If you experience a power outage due to ice, snow, or wind, please don’t call 9-1-1 for information. Instead, contact BC Hydro at 1-800-224-9376 or visit their website at bchydro.com to check for real-time outage updates.
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Where can I find road conditions during winter storms?
For up-to-date information on road closures and winter driving routes, visit drivebc.ca or call 5-1-1. It’s always best to check road conditions before heading out.
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When do winter tire and chain regulations apply?
Winter tire and chain regulations are in effect from October 1 to April 30. If you’re planning on driving, make sure your vehicle is equipped with proper tires and chains to stay safe on icy roads. You can check the Ministry of Transportation’s website for more details.
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Should I call 9-1-1 if I’m in a minor collision or fender bender?
No, if you’re involved in a minor collision with no injuries, there’s no need to call 9-1-1. Instead, report the incident directly to ICBC. In the Lower Mainland, you can reach them at 604-520-8222 or 1-800-910-4222 toll-free. You can also report your claim online.
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What if I need a tow during the winter?
If you need your vehicle towed, 9-1-1 is not the service for that request. Instead, reach out to BCAA or a local tow company for assistance. They’ll be able to help you get your vehicle safely off the road.
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How can I stay safe when driving in winter conditions?
Winter driving can be dangerous due to snow and ice. Here are a few tips to stay safe:
- Reduce your speed to give yourself more time to react on slippery roads
- Maintain a safe distance from other vehicles and pedestrians to avoid accidents
- Ensure your vehicle is ready for winter conditions, including proper tires, windshield wipers, and antifreeze levels
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What should I include in my winter emergency kit?
It’s always a good idea to be prepared for the unexpected. Keep an emergency kit in your vehicle with items like:
- Flashlights, blankets, and warm clothing
- Non-perishable snacks and water
- A first-aid kit
- Sand, salt, or kitty litter to improve traction if you get stuck
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When should I call 9-1-1?
9-1-1 should only be used for true emergencies. If you need immediate assistance from police, fire, or medical services, don’t hesitate to call. Whether it’s winter or summer, our team is available 24/7 to ensure that you get the help you need in an emergency.
Winter weather can present many challenges, but by being prepared and informed, you can help keep yourself and others safe. And remember, always reserve 9-1-1 for emergencies—our team is ready to assist you no matter the weather.
Stay safe, stay warm, and enjoy the winter season!