The winter 2019 edition of e-communiqué, E-Comm’s quarterly stakeholder newsletter, is now available online and in PDF format. Check out our publications page to view previous issues.
In this edition you’ll find:
- A feature story on the start of operations for the new South Island 9-1-1/Police Dispatch Centre. The centre amalgamates 9-1-1 call-answer and police dispatch services for the Victoria, Saanich, Central Saanich and Oak Bay police departments and local RCMP detachments.
- CEO Oliver Grüter-Andrew’s recap on recent service expansions and update on E-Comm’s new strategic plan.
- E-Comm’s year-end media outreach initiative that highlights the top 10 reasons not to call 9-1-1 in 2018.
- A recap of recent emergency planning exercises for high-risk scenarios that require multi-agency response and E-Comm’s Wide-Area Radio Network.
- E-Comm representatives at national conferences (APCO and CITIG) discussing industry topics and presentations related to public safety communications.
- E-Comm connecting with the community at various events from October to December 2018.
For immediate release – February 20, 2019
Vancouver, B.C.—E-Comm, the organization operating the largest 9-1-1 call centre in B.C., is now providing dispatch services for 15 fire departments in the Fraser Valley Regional District (FVRD) and seven fire departments in the Regional District of North Okanagan (RDNO).
Dispatch moves occurred over the last two weeks, with E-Comm completing all transitions at 6:05 a.m. today.
E-Comm has been the 9-1-1 answer point for the RDNO and FVRD since 2014 and 2016 respectively. This transition further strengthens this public safety partnership as E-Comm will now be providing call-taking and dispatch services for fire departments within these same regions.
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E-Comm is the first point of contact for 9-1-1 callers in 25 regional districts in British Columbia and now provides dispatch services for more than 70 police agencies and fire departments. E‐Comm also owns and operates the largest multi‐jurisdictional, tri‐service wide‐area radio network in the province used by police, fire and ambulance personnel throughout Metro Vancouver and parts of the Fraser Valley. For more information visit www.ecomm911.ca.
Media Contacts:
E-Comm
Jasmine Bradley
604-215-5023
[email protected]
Fraser Valley Regional District
Jennifer Kinneman
604-702-5056
[email protected]
Regional District of North Okanagan
Ashley Gregerson
250-550-3707
[email protected]
E-Comm is now providing dispatch services for seven fire departments in the Regional District of North Okanagan (RDNO) and 15 fire departments in the Fraser Valley Regional District (FVRD).
E-Comm has been the 9-1-1 answer point for the RDNO and FVRD since 2014 and 2016 respectively. In February, 22 fire departments successfully transitioned their dispatch services. E-Comm will now be providing call-taking and dispatch services for fire departments within these same regions.
For more information, please read the media advisory.
Fraser Valley Regional District Manager of E911 and Information Technology Dave Philp (left) accepting a commemorative plaque from E-Comm’s Vice-President of Operations Erin Ramsay (centre) and Fire Services Manager John McGowan.
E-Comm fire call takers and dispatchers on the final transition day (February 20, 2019).
Saanich, B.C.—At 7:39 a.m. today, central/southern Vancouver Island RCMP detachments and the Central Saanich Police Service successfully transitioned 9-1-1 call-taking and police dispatch services to the new consolidated emergency communications centre. This follows the successful transition of Victoria Police Department on January 22 and the Saanich and Oak Bay police departments on January 29.
All agency transitions for the region are now complete.
Media Contact:
Jasmine Bradley
E-Comm Corporate Communications
604-215-5023
Happy Chinese New Year from all of us at E-Comm!
Wishing all those who celebrate a healthy, happy and prosperous new year.
