Updates

Fire call-taking reached 95% (target: 90% of calls answered in 15 seconds), continuing the trend of strong service delivery for fire agency partners despite a 4% increase in call volume comparative to the previous year.

9-1-1 (+1.2%), police emergency (+1% Lower Mainland, +3% Island) and non-emergency call volumes (+5% Lower Mainland, +2% Island) were all up from the same period last year.

5,067,250 radio transmissions were made with 16,487 radios on E-Comm’s network in July with no disruptions.

• Collaboration with public safety partners: E-Comm worked alongside the Integrated Safety and Security Unit (ISSU) and public safety partners to support operations throughout the tournament. Through extensive planning, additional dispatch support and operational readiness measures, E-Comm was prepared to respond to the increased demand.
• Maintained 9-1-1 service levels despite increased call volumes: E-Comm answered 219,492 9-1-1 calls during FIFA, with 99% of calls answered within 10 seconds or less, despite a 6% increase in call volume on B.C. match days. Ten additional dispatch positions were added to help maintain service levels and ensure first responder safety during the busiest periods.
• Reliable radio communications: E-Comm’s radio system performed reliably throughout FIFA, including during the busiest day of the tournament. During the Canada vs. Switzerland match on June 24, the radio network supported 7,770 active radios and 38,872 radio calls, compared to a typical average of 4,300 active radios and up to 22,000

E-Comm continues to implement the Action Plan in response to the independent provincial review. Below are some key recommendations we advanced this month:

• Financial Model Update: Implementation of the new board approved financial model has begun with a 3-year transition, beginning 2027. E-Comm is consulting with municipalities to gather their feedback on the model and 5-year financial plan.

• Next Generation 9-1-1 – E-Comm continues to prepare for a phased migration to the NG9-1-1 network which will take place over two months starting in late September. A communications toolkit will be distributed to partners in September with more information on the transition, including public education materials about what the migration to NG9-1-1 means at implementation and in the future.
• Fire dispatchers receive Gold Line Scholarship: Two of E-Comm’s fire dispatchers received scholarships to attend the National Emergency Number Association (NENA) Conference & Expo in Columbus, Ohio with emergency communications professionals from across North America. Dispatcher Pavi Thind described his experience and learnings here.

2024

• 2024 Annual Report
• 2024 Financial Statements

2023

• 2023 Annual Report
• 2023 Financial Statements

2022

• 2022 Annual Report
• 2022 Financial Statements

2021

• 2021 Annual Report
• 2021 Financial Statements

2020

• 2020 Annual Report
• 2020 Financial Statements

2019

• 2019 Annual Report
• 2019 Financial Statements

2018

• 2018 Annual Report
• 2018 Financial Statements

2017

• 2017 Annual Report
• 2017 Financial Statements

Historical information can be provided upon request via [email protected].