Not every non-urgent matter requires a call to your police non-emergency line. Knowing who to call when you have a problem will help ensure you get the assistance you need as quickly as possible, while keeping critical lines free for genuine police matters.
Download and print our Make the Right Call wallet card to help remember these numbers when you’re on the go. Don’t forget to write in your local police non-emergency number and check off if online reporting is available in your area.
| Online Crime Reporting | Many police agencies offer online crime reporting for specific non-urgent police matters. To check if online crime reporting is available in your area, visit our non-emergency numbers & online crime reporting page. |
| BC211 | For information and referrals to social, community and government services in British Columbia, call 2-1-1. |
| 9-8-8 Suicide Crisis Helpline | Call or text 9-8-8 to access bilingual, trauma-informed, and culturally appropriate mental health and suicide prevention support. |
| BC Crisis Line | For mental health support where there is no immediate risk to someone’s safety, call 310-6789 (no area code needed). If you or someone you know is having thoughts of suicide, but it is not an immediate risk call 1-800-784-2433 (1-800-SUICIDE), or call your local crisis centre. If there is an immediate risk, call 9-1-1. |
| BC Hydro | To report power outages or for information on power restoration, call 1-800-224-9376 or visit bchydro.com. For New Westminster, call 604-239-6100. |
| BC Residential Tenancy Branch | For questions about tenancy laws or to get help with landlord/tenant disputes call 1-800-665-8779 or apply for dispute resolution online. |
| BC Wildfire Service | To report wildfires that fall outside the jurisdiction of a local fire department, call 1-800-663-5555 or *5555 from a cellphone. Call 9-1-1 if you are unsure about who to call – the call taker will refer you to the BC Wildfire Service if required. |
| Canadian Anti-Fraud Centre | If you have experienced fraud or a fraud attempt but did not lose any money, call 1-888-495-8501 or report fraud online. If your info has been lost, please also report to Equifax (1-800-465-7166) and Trans Union (1-800-663-9980). Check out this helpful guide. |
| City Services | Visit your local municipal website for all questions or concerns related to city bylaws including dumped garbage, parking-related complaints or concerns about traffic lights. In Vancouver, dial 3-1-1. |
| DriveBC | For information about road conditions and closures, to help plan your driving route, or for other road infrastructure information, visit drivebc.ca or call 5-1-1. |
| HealthLink BC | For non-urgent health information and advice, and where to find health services in your community, call 8-1-1. |
| ICBC | To report involvement in a motor vehicle incident, where there are no injuries or imminent threat to public safety and all vehicles are drivable, call 1-800-910-4222 or make a claims report online. |
| Local towing companies | For missing vehicles, please contact local towing companies to check if the vehicle was towed before reporting it to your local police non-emergency line. |
| Capital Region Tsunami Information Portal | The Capital Region Tsunami Information Portal helps residents and visitors in the Capital Region to determine the tsunami risk of their location, make emergency preparedness plans and keep safe in the event of a tsunami. |
